The Guardian - Staff are polite and apologetic, but after three months theres still no sign of my moneyCan you help me overcome apparent sluggishness by the GWR train company? We bought tickets for two senior railcard return journeys from Paddington to Castle Cary in Somerset on 29 April, returning at the beginning of May, for the grand total of £114.60.However, we were forced to cancel our trip two days before we were due to travel due to illness, and posted the appropriate GWR refund form. Over the intervening three months I have phoned six times to chase the refund. Each of its call centre staff I have s...
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